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It is the owners responsibility to read and thoroughly understand the owner's manual and regularly examine the product to determine the need for professional, authorised service or replacement. Always check with a trained professional bike mechanic with any questions on use or maintenance. We strongly recommend that the bike is built by a trained professional bike mechanic and regularly checked by them.

Warranty covers new bikes against defects in material and workmanship from the date of original purchase for periods of:

  • Frames and non-suspension forks: 5 years
  • Suspension forks and all other components: 1 year
  • Branded parts are as per manufacturers warranty and should be dealt with by their appointed agent

You must gain approval from us before any product repair or replacement is carried out.

Your warranty does not cover damage or failure due to improper assembly, maintenance or installation of parts or accessories not originally intended to be compatible with the bike as sold including, but not limited to, power assist accessories, forks, brakes or tyres different from original specification.

This guarantee will apply provided the bike has been cared for, maintained and used in accordance with the instructions as set out in the Owners Manual and has not been fitted with parts other than a spare part recommended by Rad. This guarantee does not cover normal wear and tear, alteration (including the removal of original decals), accident, misuse, improper maintenance or neglect such as corrosion due to storage outdoors or damp conditions or commercial use (e.g. hiring).

Our bikes are guaranteed for normal riding, however, failures or damage occurring during participation in activities such as "wheelies", stunt / ramp riding or jumping, aggressive riding, carrying excessive loads or lack of rider competence and skill are not covered by this guarantee.

This guarantee is non-transferable and covers the original purchaser only. It runs from the date of sale and proof of purchase will be required.

This guarantee does not affect your statutory rights.


All our bikes meet and exceed BS6102 / CEN standards. In some of the photographs products may be shown without brakes, chain guards, reflectors, etc but each bike is supplied with complete equipment to meet the required standard. All photographs, colours and specifications shown on this site and in any of our literature are based on the latest production information at the time of publication. We reserve the right to make changes at any time, without notice, to colours, materials and specifications.